At MODERN COMFORT PILLOW LLC, we want every customer to be satisfied with their shopping experience and products. If you are not completely satisfied with your purchase, we offer reasonable returns and refunds.
- Return Period
You may request a return or refund within 30 days of receiving your product.
Orders older than 30 days are generally not accepted for returns unless there is a quality issue.
- Return Requirements
The product must be unused, unwashed, undamaged, and in its original packaging.
If returning due to quality issues, please provide clear photos for verification.
For personal hygiene and safety reasons, we reserve the right to refuse returns if the product has been visibly used.
- Return Procedure
Please contact our customer service team at [email protected]
with the reason for your return and your order number.
Once confirmed, we will provide you with a return address and detailed instructions.
After we receive and inspect the returned merchandise, we will process the refund within 5-7 business days.
- Shipping Information
If the return is due to quality issues, the return shipping fee will be borne by us.
If the return is due to personal reasons (such as size, preference, etc.), the return shipping fee must be borne by the customer.
- Refund Method
The refund will be returned to your original payment account (credit card, PayPal or other payment method).
The refund arrival time may vary depending on the bank or payment platform processing.
- Exchange Service
If you wish to exchange the product, please contact customer service to confirm the inventory.
The exchange process is the same as the return process.
- Contact Us
If you need to apply for a return or have other questions, please contact us:
Email: [email protected]
Tel: (857) 822-9719