At MODERN COMFORT PILLOW LLC, we are committed to providing our customers with efficient and reliable shipping services. The following shipping policies apply to all orders placed through www.moderncomfortpillow.org.
- Order Processing Time
All orders are processed and shipped within 1-3 business days (excluding weekends and holidays).
In the event of large order volumes or unforeseen circumstances, we will promptly notify you by email.
- Shipping Areas
We offer international shipping.
Shipping costs and estimated delivery times may vary by region. Available shipping methods and fees will be displayed during checkout.
- Shipping Methods
We partner with several reliable shipping providers, including UPS, FedEx, DHL, and USPS. The system will automatically select the most appropriate shipping method based on your address.
- Shipping Costs
Domestic: We offer standard and expedited shipping services. Fees will be displayed during checkout.
For international orders: Shipping costs are calculated based on the destination and package weight. Customers are responsible for any customs duties or import fees.
- Estimated Delivery Time
Domestic Standard Shipping: 4-7 business days
Domestic Expedited Shipping: 2-4 business days
International Shipping: 7-21 business days, depending on the destination and customs clearance speed.
(The above delivery times are estimated and may be delayed due to weather, holidays, customs clearance, etc.)
- Order Tracking
You will receive an email with a tracking number after each order is shipped.
You can track the delivery status through the carrier’s official website or our order tracking page.
- Address and Delivery
Please provide a complete and accurate shipping address. We are not responsible for undeliverable packages due to incorrect addresses.
Some orders may require a signature, so please ensure someone is present to receive the package at the delivery address.
- Loss and Damage
If your package is lost or damaged in transit, please contact us within 48 hours of receiving the notification or package.
We will assist you in liaising with the shipping company and provide reshipment or a refund if necessary.
- Special Instructions
Shipping times may be extended during promotional periods or due to uncontrollable factors (such as weather or customs delays).
Shipping times to some remote areas may be longer than expected.
- Contact Us
If you have any questions about our shipping policy, please contact us:
Email: [email protected]
Phone: (857) 822-9719